Cookie Policy

Cookie Policy

Introduction

• This Cookie Policy explains how ChatiWa, a product owned and operated by BrainGrid Digital ("BrainGrid Digital", "Company", "we", "our", or "us"), uses cookies and similar technologies when you access or use our websites, applications, services, and related platforms.
• This Cookie Policy should be read together with our Privacy Policy and Terms of Service.
• By continuing to use ChatiWa, you acknowledge and agree to the use of cookies and similar technologies as described in this Policy.

What Are Cookies

• Cookies are small text files stored on your device when you visit a website or use an online service.
• Cookies help websites recognize users, remember preferences, improve functionality, enhance security, and analyze usage patterns.
• Cookies may be temporary or permanent depending on their purpose.

Technologies We Use

• Cookies
• Browser storage
• Session storage
• Local storage
• Web beacons
• Tracking pixels
• Analytics tags
• SDKs
• Similar technologies that help us operate and improve our Services

Types of Cookies We Use

Essential Cookies

• Essential cookies are necessary for the operation of ChatiWa.
• These cookies cannot generally be disabled because they are required for core functionality.

Examples include:

• User authentication
• Account login sessions
• Security verification
• Fraud prevention
• Session management
• Load balancing
• Platform stability
• User preferences required for operation

Functional Cookies

• Functional cookies help provide enhanced functionality and personalization.

Examples include:

• Language preferences
• Time zone settings
• Interface customization
• User preferences
• Accessibility settings
• Dashboard preferences

Analytics Cookies

• Analytics cookies help us understand how users interact with our platform.

Examples include:

• Page visits
• Feature usage
• Navigation behavior
• User engagement
• Performance metrics
• Error tracking
• Product improvement insights

Performance Cookies

• Performance cookies help us improve the speed, reliability, and efficiency of our Services.

Examples include:

• Response times
• Infrastructure performance
• Resource optimization
• Platform diagnostics
• System monitoring

Security Cookies

• Security cookies help protect users and the platform.

Examples include:

• Authentication validation
• Abuse prevention
• Bot detection
• Account protection
• Risk analysis
• Fraud prevention
• Threat monitoring

Marketing and Advertising Cookies

• Where applicable, marketing cookies may be used to:

• Measure campaign effectiveness
• Track marketing performance
• Understand advertising engagement
• Improve promotional activities

• Marketing cookies may be provided by us or authorized third-party partners.

Third-Party Cookies

• Certain third-party services integrated with ChatiWa may place cookies or similar technologies on your device.

Examples may include:

• Payment processors

• Analytics providers

• Customer support tools

• Cloud infrastructure providers

• Security providers

• Authentication providers

• Marketing platforms

• Social media integrations

• We do not control third-party cookies.

• Users should review the privacy and cookie policies of relevant third-party providers.

Why We Use Cookies

We use cookies and similar technologies to:

• Provide and operate our Services
• Authenticate users
• Secure accounts
• Remember user preferences
• Improve platform functionality
• Analyze usage patterns
• Monitor performance
• Detect fraud and abuse
• Troubleshoot technical issues
• Personalize user experiences
• Improve customer support
• Measure service effectiveness

Information Collected Through Cookies

Depending on the cookie type, information collected may include:

• IP address
• Browser type
• Device information
• Operating system
• Session identifiers
• User preferences
• Referring pages
• Usage patterns
• Geographic region
• Language settings
• Authentication status

Legal Basis for Cookie Usage

• Essential cookies are generally used based on legitimate interests and operational necessity.
• Non-essential cookies may be used based on consent where required by applicable law.
• By continuing to use the Services, users may be deemed to consent to cookie usage where permitted by law.

Managing Cookies

Users may manage cookies through:

• Browser settings
• Device settings
• Privacy controls
• Third-party opt-out tools

Common browser options may allow users to:

• Block cookies
• Delete cookies
• Restrict third-party cookies
• Receive cookie notifications
• Manage tracking preferences

Impact of Disabling Cookies

• Disabling cookies may affect platform functionality.
• Certain features may become unavailable or operate incorrectly.
• Authentication and account access may be impacted.
• User preferences may not be saved.
• Performance and usability may be reduced.

Do Not Track Signals

• Some browsers offer "Do Not Track" features.
• Because there is no universally accepted standard for responding to such signals, ChatiWa may not respond to all Do Not Track requests.

Data Retention

• Cookie retention periods vary depending on their purpose.
• Some cookies are deleted when a browser session ends.
• Other cookies may remain on a device until expiration or manual deletion.

International Data Transfers

• Information collected through cookies may be processed in countries outside your jurisdiction.
• By using ChatiWa, you acknowledge that information may be transferred, processed, and stored internationally where permitted by applicable law.

Security

• We implement reasonable safeguards to protect information collected through cookies and related technologies.
• However, no security system can guarantee absolute protection against all threats.

Children's Privacy

• ChatiWa is intended for business and professional use.
• We do not knowingly use cookies to collect information from children under the age of eighteen (18).

Updates to This Cookie Policy

• BrainGrid Digital may update this Cookie Policy from time to time.
• Updated versions become effective upon publication unless otherwise stated.
• Continued use of ChatiWa after changes become effective constitutes acceptance of the revised Cookie Policy.

Contact Us

• Product: ChatiWa
• Owner and Operator: BrainGrid Digital
• Website: https://chatiwa.com
• Email: [support@chatiwa.com](mailto:support@chatiwa.com)

Consent

• By accessing or using ChatiWa, you acknowledge that you have read and understood this Cookie Policy.
• Where required by applicable law, you consent to the use of cookies and similar technologies as described herein.
• You may withdraw or modify cookie preferences through available browser or platform controls, subject to the limitations described in this Policy.