Cookie Policy
Table of Contents
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.
This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can control your cookie preferences.
How We Use Cookies
We use cookies for several purposes:
- To ensure our website functions properly
- To remember your login status and preferences
- To analyze website traffic and usage patterns
- To improve our services and user experience
- To provide personalized content and features
- To measure the effectiveness of our marketing campaigns
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.
Examples: Examples: Session cookies, authentication cookies, load balancing cookies
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often and if users get error messages. This helps us improve our website's performance.
Examples: Examples: Google Analytics, page load time tracking, error reporting
Functional Cookies
These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers whose services we have added to our pages.
Examples: Examples: Language preferences, theme settings, form data
Marketing Cookies
These cookies are used to track visitors across websites to display relevant advertisements and measure the effectiveness of marketing campaigns.
Examples: Examples: Facebook Pixel, Google Ads, retargeting cookies
Third-Party Cookies
We may use third-party services that set cookies on your device. These services include:
- Google Analytics: For website analytics and performance monitoring
- Intercom: For customer support and live chat functionality
- Stripe: For payment processing and fraud prevention
- Facebook: For social media integration and advertising
These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies to understand how they use cookies.
Cookie Duration
Cookies can be either session cookies or persistent cookies:
- Session Cookies: These are temporary cookies that are deleted when you close your browser
- Persistent Cookies: These remain on your device for a set period or until you delete them manually
The duration of persistent cookies varies depending on their purpose, typically ranging from 30 days to 2 years.
Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies
- Delete existing cookies
- Set up notifications when cookies are being sent
Cookie Consent Manager
When you first visit our website, you'll see a cookie consent banner that allows you to accept or decline different types of cookies. You can change your preferences at any time by clicking the "Cookie Settings" link in our footer.
Opt-Out Links
You can opt out of specific third-party cookies:
- Google Analytics: Google Analytics Opt-out
- Facebook: Facebook Ad Preferences
Impact of Disabling Cookies
While you can disable cookies, please note that doing so may affect your experience on our website:
- Some features may not work properly
- You may need to re-enter information more frequently
- Personalized content and recommendations may not be available
- We may not be able to remember your preferences
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.
We encourage you to review this policy periodically to stay informed about how we use cookies.
Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: support@chatiwa.com
Address: U-92, Shakarpur, Delhi, INDIA
Phone: +91 89209-30282 (WhatsApp only)